Managed IT Support in Glasgow
Proactive managed IT services that keep your business moving.
Indigo Unified Communications provides managed IT support to businesses across Glasgow and Scotland. For a fixed monthly fee, our experienced engineering team runs your helpdesk and monitors your systems. The team keeps every device updated and protected, manages Microsoft 365 and backs up your data. Every ticket gets a first response in under 30 minutes (13 minutes on average in September 2026), and we hold Cyber Essentials Plus and ISO 27001 certification.
Service desk, September 2026: 1,854 tickets · 65% resolved within 2 hours · 13-minute average first response · 4.98/5 satisfaction.
IT support that prevents problems, not just fixes them
When systems are unreliable, support is slow or the same fault keeps coming back, your people lose time and projects slip. Our managed IT support is designed so that fewer things go wrong.
We monitor every server, laptop and network device, around the clock on Gold and Platinum. Updates are applied on schedule, and our engineers are alerted to warning signs such as a failing disk, a full mailbox or a suspicious login before your team notices. When someone does need help, they reach a Glasgow-based engineer who knows your setup, not a call centre.
What's included in our managed IT support?
- Helpdesk support by phone, email and portal, 09:00–17:00 Monday to Friday (08:30–17:30 on Platinum), with remote fixes first and on-site engineers when needed
- A three-line support team: an experienced engineering team across first, second and third line, backed by 3 consultants and a Service Delivery Manager
- Monitoring and patching: we monitor your servers, laptops and network devices and keep them updated (Datto RMM), with 24/7 monitoring on Gold and Platinum
- Protection against viruses and ransomware on every device (endpoint detection and response, using Kaseya 365 Endpoint)
- 24/7 security operations centre: a dedicated security team that spots and responds to threats around the clock (RocketCyber), on Platinum and Charity
- Email security against phishing, spam and impersonation (INKY, part of the Kaseya 365 stack)
- Microsoft 365 management: users, licences, Teams, SharePoint, OneDrive and security settings
- Microsoft 365 backup (Datto SaaS Protection) plus server and device backup
- Device management through Microsoft Intune, so lost laptops and phones can be locked or wiped
- Security awareness training and dark web monitoring for your staff's credentials (Gold and Platinum)
- Documentation of your whole environment (IT Glue), so any engineer can pick up your ticket
- Regular technology reviews with a roadmap and budget forecast, and an annual audit and Cyber Essentials support on Platinum
Managed IT support packages
We offer four managed IT support packages, priced per user per month, so you only pay for the level of cover you need:
| Package | Best for | Highlights |
|---|---|---|
| Silver | Businesses that want reliable remote support | Helpdesk 09:00–17:00, monitoring, patching, mail filtering, security tools and backups |
| Gold | Most growing businesses | Everything in Silver, plus 24/7 monitoring, dark web monitoring, security training, Microsoft 365 Business Standard and a dedicated account manager |
| Platinum | Businesses that need the highest level of security and cover | Everything in Gold, plus extended hours (08:30–17:30), Microsoft 365 Business Premium, a 24/7 security operations centre with managed detection and response, annual audits and Cyber Essentials support |
| Charity | Registered charities | Close to Platinum, including the 24/7 security operations centre, with standard hours, adapted for charities and priced at charity rates |
Contact us for a quote based on your number of users.
How fast do we respond?
Every ticket gets a first response in under 30 minutes. In September 2026 our average first response was 13 minutes, and 65% of tickets were fully resolved within two hours. How long a fix takes depends on the issue, so we keep you updated until it's resolved.
Who our managed IT support is for
We support organisations across Scotland with typically 10 to 500 staff, and have particular experience in four sectors:
- Construction: head office, site cabins and mobile teams on one secure setup. IT support for construction companies →
- Renewable energy: secure remote access for field engineers and protection for operational data. IT support for renewable energy →
- Leisure and entertainment: venues, sports clubs and family entertainment centres where the tills, tickets and WiFi can't go down on the busiest day. IT support for leisure venues →
- Charities: dependable, secure IT that makes the most of charity licensing and limited budgets. IT support for charities →
How we work
- Assess. A free technology assessment reviews your IT, security, backups and Microsoft 365.
- Onboard. We document everything, deploy monitoring and security tools, and fix urgent risks first. Onboarding usually takes about two weeks.
- Support. Your people get the helpdesk from day one, and we monitor your systems in the background.
- Review. Regular technology reviews keep your roadmap, budget and security up to date.
Platforms and partners
Microsoft Solutions Partner · Kaseya Platinum Partner · Microsoft 365 and Intune · Datto RMM · Kaseya 365 · RocketCyber · IT Glue · Autotask. We're certified to Cyber Essentials Plus, ISO 9001 and ISO 27001:2022.
Client example
A Central Scotland building firm, around 160 staff. When the firm moved to Indigo, its devices weren't centrally managed, its site cabins had no reliable connection and its Azure servers were on pay-as-you-go pricing. We brought every device under Microsoft Intune, connected sites with Starlink and Cato Networks SD-WAN, and moved the Azure servers to reserved instances (a lower price for committing in advance) to cut running costs. The firm has since achieved Cyber Essentials Plus. IT support for construction →
Client not named at their request.
Frequently asked questions
What is managed IT support?
Managed IT support means a provider looks after your IT for a fixed monthly fee instead of charging each time something breaks. At Indigo, that covers the helpdesk, monitoring, patching, endpoint security, Microsoft 365 management, backup and regular technology reviews. Because we're paid to keep systems working, preventing problems is in our interest.
How much does managed IT support cost?
Managed IT support is usually priced per user per month and depends on the level of cover, security and hours you need. Indigo offers four packages (Silver, Gold, Platinum and a Charity package). A free technology assessment gives you a fixed monthly quote for your business.
Do you provide on-site IT support?
Yes. Most issues are fixed remotely, which is fastest, but our engineers visit when hardware, networks or site setups need hands-on work. We're based at Glasgow Business Park and in Livingston, and we cover Glasgow, Edinburgh, the Central Belt and the rest of Scotland.
Can you take over from our current IT provider?
Yes. We manage the handover: we collect passwords and documentation, deploy our monitoring and security tools, and deal with your old provider directly. Most businesses are fully onboarded in about two weeks, and your staff can use our helpdesk from the first day. How switching to Indigo works →
Is cyber security included?
Yes. Every package includes protection against viruses and ransomware (endpoint detection and response), INKY email security, patching, Microsoft 365 security settings and backup. We can also take you through Cyber Essentials or Cyber Essentials Plus certification. Indigo is itself certified to Cyber Essentials Plus and ISO 27001:2022.
Do you support Microsoft 365?
Yes. We manage Microsoft 365 users, licences, Teams, SharePoint, OneDrive, Intune and security settings, and we back up Microsoft 365 data separately. Indigo is a Microsoft Solutions Partner and has completed more than 100 Microsoft 365 migrations.
Book a free technology assessment
We'll review your IT, security, backups and Microsoft 365, then give you a short written list of recommendations and a fixed monthly quote. There's no obligation.