Insights
Practical articles from the Indigo team on IT support, cyber security, connectivity, phone systems and business mobiles, written by Kenny Stevenson and Nicola Armstrong. New articles are published every Monday and Thursday.
Insights is where the team at Indigo Unified Communications, an IT and telecoms provider in Glasgow, answers the questions businesses actually ask us: what managed IT support should include, how to get Cyber Essentials, what the PSTN switch-off on 31 January 2027 means for your lines, when a leased line is worth it and how to stop overpaying for mobiles.
There are more than 35 articles, written by Operations Director Kenny Stevenson and Sales Director Nicola Armstrong. Each one gives a straight answer first, then the detail: costs, trade-offs, worked examples and the steps to take next. Filter by topic (IT support, cyber security, connectivity, phones or mobiles) or by sector. New articles are published every Monday and Thursday.
For more depth on one industry, our free Complete Guides take a subject from start to finish. You can also go straight to the sector hubs for construction, renewable energy, leisure and entertainment and charities. New to the jargon? See IT and telecoms jargon explained.
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How should charities manage volunteers' personal phones and laptops?
How charities protect data on volunteers' own phones and laptops without managing their devices: app protection, browser-only access and a simple BYOD policy.
By Kenny StevensonWhat should happen to a leaver's email, files and phone number?
What to do with a leaver's mailbox, OneDrive files, desk number and mobile, in what order, and what Microsoft now deletes if you remove a licence too early.
By Kenny StevensonHow do you stop drawings and RAMS going out of date on site?
How contractors keep the latest drawings and RAMS in front of site teams: one source of truth, status codes, offline tablets, QR codes and briefing records.
By Kenny StevensonWindows 10 extended security updates: year one ends on 13 October 2026. Should you renew, upgrade or replace?
Year one of Windows 10 extended security updates ends on 13 October 2026. What year two costs, who can skip it, and how to decide for each PC in your business.
By Kenny StevensonCan venues use guest WiFi sign-ups for marketing under UK GDPR and PECR?
Can your venue market to people who log in to guest WiFi? Consent, the soft opt-in, what to collect, retention, children and the 2025 Data Act changes.
By Kenny StevensonHow do you take over a new venue's IT without disrupting trading?
Buying or taking over a venue? How to find the old contracts, port numbers, replace card terminals and move the site onto your standard IT, week by week.
By Kenny StevensonHow can solar and battery installers get photos, paperwork and handover packs off site without chaos?
How solar and battery installers can capture site photos, MCS and DNO paperwork and handover packs per job in SharePoint, even where there's no signal.
By Kenny StevensonWhat does the PSTN switch-off mean for construction sites, yards and new-build handovers?
What the 2027 PSTN switch-off means for yard alarms, gate intercoms, site cabins and new-build lift lines, and who orders the digital line at handover.
By Kenny StevensonHow do payment diversion scams target construction firms, and how do you stop them?
How criminals divert subcontractor and supplier payments in construction, the controls that stop it, and what to do in the first hour if money has gone.
By Kenny StevensonHow should construction firms give site staff and subcontractors access, and take it away again?
How construction firms give site staff and subcontractors the right Microsoft 365 access, which licence to use, and how to remove it the day they leave.
By Kenny StevensonWhat IT does a solar or battery installer need as it grows from 5 to 50 people?
What breaks in a solar or battery installer's IT at 5, 15, 30 and 50 staff, what to put in place at each stage and the triggers that force the issue.
By Kenny StevensonHow do you keep ticketing, payments and WiFi running on a big event day?
What fails first on a sold-out night, and how venues keep ticket scanners, card terminals and WiFi running: capacity, failover, offline modes, checklist.
By Kenny StevensonWhat do the UK's product security rules mean for installers of smart inverters, batteries and EV chargers?
What PSTI, the EV smart charge point rules and the coming energy smart appliance rules mean for installers, plus how to secure customer apps and portals.
By Kenny StevensonHow does a charity move off an old office server to Microsoft 365 without losing anything?
How a Scottish charity moves off an old office server to SharePoint, Teams and OneDrive: permissions, CRM and finance apps, retention and cut-over.
By Kenny StevensonWhat should a Scottish charity do in the first 72 hours after a data breach or cyber attack?
Hour-by-hour guide for Scottish charities after a data breach or cyber attack: containment, ICO reporting, OSCR, Police Scotland, insurers and funders.
By Kenny StevensonWhat do funders, insurers and trustees now expect from a charity's cyber security?
What OSCR, insurers, councils and funders now expect from a Scottish charity's cyber security, and a simple template for reporting it to trustees.
By Kenny StevensonWhich mobile network is best for business in Scotland?
EE, O2 or Vodafone? How the networks compare in Scotland in 2026, region by region, plus indoor coverage, WiFi calling and mixing networks.
By Nicola ArmstrongWhat does managed IT support include, and what should it include?
The core services every managed IT support package should include, what's often left out, and how Silver, Gold, Platinum and Charity packages differ.
By Kenny StevensonVoIP or a traditional phone system: which is right for your business?
VoIP vs traditional phones after the 2027 switch-off: hosted, SIP trunk and on-premise compared, the 30-user crossover and the real benefits.
By Kenny StevensonThe UK PSTN switch-off explained: what does your business need to do before 2027?
The UK's copper phone network closes on 31 January 2027. What's affected, device by device, what happens to lines left behind, and a plan to move in time.
By Kenny StevensonManaged IT support or in-house IT: which is better for your business?
In-house IT or managed IT support? Real 2026 salary and employer costs compared with managed support, plus when a co-managed hybrid works best.
By Kenny StevensonHow do you choose an IT support company in Scotland?
What to look for in an IT support company in Scotland: the questions to ask, the red flags, and the Scottish factors that change the answer.
By Kenny StevensonHow can you audit your business IT in 30 minutes?
A 30-minute IT self-audit for UK businesses: ten areas, a simple scoring table, the 2026 best practices behind each, and when to get a professional review.
By Kenny StevensonHow much does IT support cost in the UK in 2026?
UK IT support costs in 2026: market price ranges, the three pricing models, a worked 20-user comparison and the hidden costs of cheap support.
By Kenny StevensonHow much does a business phone system cost in the UK in 2026?
What a UK business phone system costs in 2026: market ranges, worked examples for 10, 30 and 60 users, hidden costs and 5 signs you're overpaying.
By Kenny StevensonWhat is Cyber Essentials, and what does your business need to know in 2026?
Cyber Essentials vs Plus, the five controls, the April 2026 Danzell changes, IASME fees, timescales and a readiness checklist for UK businesses.
By Kenny StevensonWhat are the most common IT problems in small businesses, and how do you fix them?
Slow PCs, dropping WiFi, phishing, failed backups and more: the symptom, cause, fix and prevention for the ten IT problems small businesses see most.
By Kenny StevensonHow does ransomware get into a business network, and how do you recover without paying?
How ransomware enters business networks, what an attack looks like hour by hour, backups that survive it, a response plan and the UK position on paying.
By Kenny StevensonLeased line vs business broadband: which does your business need?
Leased line, full fibre, SoGEA, 4G/5G or satellite? Speeds, SLAs, install times and prices compared, with a worked example for a Scottish office.
By Kenny StevensonWhat IT does a new business in Scotland need from day one?
Day-one IT for a new Scottish business: domain and email, Microsoft 365, devices, security, broadband, phones, backup and a realistic starter budget.
By Kenny StevensonHow do you choose the right business mobile provider?
Network, reseller or direct? How to compare business mobile providers on coverage, contract length, device management, account support and switching.
By Nicola ArmstrongWhat is phishing, and how do you stop it hurting your business?
Phishing types, a worked example, invoice fraud, staff training that works, how to report scams in the UK and the technical controls that stop them.
By Kenny StevensonHow do you set up plan.com APN settings on an Android phone?
Mobile data or picture messages not working on your plan.com Android phone? The exact plan.com APN and MMS settings, step by step.
By Nicola ArmstrongHow do you set up secure hybrid working in 2026?
Secure hybrid working for UK businesses: Intune-managed devices, home broadband, Teams Phone, VPN vs zero trust, and the policies that hold it together.
By Kenny StevensonHow secure is VoIP for business calls?
VoIP security for UK businesses: toll fraud, TLS/SRTP encryption, admin accounts, 999 and power cuts under Ofcom rules, and call recording and GDPR.
By Kenny StevensonHow can a business cut the cost of its mobiles?
Where business mobile money leaks (out-of-bundle, roaming, unused lines, old handset deals) and how to stop it, with a worked 15-line example.
By Nicola ArmstrongAre business mobile contracts cheaper than personal contracts?
How corporate mobile contracts differ from consumer ones: VAT, tax, who owns the number, contract terms and Ofcom rules, with a worked 10-line example.
By Nicola ArmstrongHow should a business protect its logins in 2026: passwords, MFA or passkeys?
NCSC password advice, MFA methods compared, passkeys and Microsoft 365 security defaults vs Conditional Access, with a rollout plan for small businesses.
By Kenny StevensonHow can you save money on Microsoft 365 licences?
2026 UK Microsoft 365 prices, the monthly billing uplift, free shared mailboxes, right-sizing and a six-step audit to stop paying for unused licences.
By Kenny StevensonHow do you know it's time to change your IT provider? 6 signs
Recurring faults, slow responses, surprise bills and no security plan: six signs it's time to change IT provider, how to test each, and how to switch.
By Kenny Stevenson