IT Support for Leisure and Entertainment Venues
Support built around opening hours, event days and busy weekends.
Indigo Unified Communications provides managed IT support to leisure and entertainment businesses across Scotland, including SWG3, Falkirk Football Club and Wonderworld Group's 10 family entertainment sites. We support the systems venues depend on: EPOS and tills, ticketing and booking, CCTV networks, door entry and back-office IT. Every ticket gets a first response in under 30 minutes, and out-of-hours or event-day engineer cover is available by arrangement.
What's different about IT for venues?
- Your busiest time is out of hours. Evenings, weekends, school holidays and match days are when systems matter most.
- Lots of systems on one network. Tills, card terminals, ticket scanners, booking systems, CCTV, door entry and guest WiFi all compete for the same infrastructure.
- Changing staff. Seasonal, part-time and event staff need access quickly, often on shared devices, and it needs removing just as quickly.
- Payments and customer data. Card payments and booking records need protecting, with tills kept on their own network, as the card industry's security standard (PCI DSS) expects.
- Several sites. Operators with multiple venues need the same setup everywhere, managed centrally.
What's included
- Helpdesk support for staff and managers, with a first response to every ticket in under 30 minutes
- Out-of-hours and event-day engineer cover by arrangement
- Support for the network behind EPOS and tills, ticketing and booking systems, CCTV and door entry, with each on its own secure network
- Shared and staff devices managed with Microsoft Intune, so starters and leavers are handled quickly
- Protection against viruses and ransomware on every device (Kaseya 365), INKY email filtering that blocks phishing and scam emails, and multi-factor authentication
- Monitoring of your systems, with 24/7 monitoring on Gold and Platinum, and a dedicated security team watching your systems 24/7 (a security operations centre) on Platinum
- Multi-site management, with every venue on one standard
- Connectivity, WiFi and phones from the same team. See venue WiFi and connectivity
Who we support
- SWG3, Glasgow: IT support, connectivity, WiFi and hosted telephony since 2023
- Falkirk Football Club: full IT support, stadium WiFi, connectivity and telephony upgrade
- Wonderworld Group: managed IT, connectivity, WiFi and phones across 10 sites
"Since moving to Indigo, Kenny and the team have provided us with a new level of support, comfort, and confidence in our 'round the clock' reliance on IT and connectivity." Bob Jahavari, Operations Director, SWG3
Free guide
The Complete Guide to Technology for Leisure and Entertainment Venues in Scotland
Practical, plain-English chapters on the challenges, cyber security, connectivity, Microsoft 365 and choosing an IT partner, plus a 20-question readiness checklist.
Frequently asked questions
Do you support EPOS and ticketing systems?
Yes. We support the network, devices and connectivity that EPOS, tills, ticketing and booking systems run on, and keep them on their own secure network. For faults inside the software itself, we work directly with your EPOS or ticketing provider, so you have one number to call.
Can we get IT support on event days and at weekends?
Yes. Our helpdesk runs 09:00–17:00 Monday to Friday (08:30–17:30 on Platinum), and out-of-hours and event-day engineer cover can be arranged for venues. On Gold and Platinum we also monitor your systems 24/7.
Do you support CCTV and door entry networks?
Yes. We design and support the network that CCTV cameras, door entry and access control systems run on, separated from guest WiFi and tills so each is secure and a busy night on one doesn't affect the others.
Internal links: Leisure hub · Venue WiFi and connectivity · Managed IT support · Case studies (SWG3, Falkirk FC, Wonderworld)