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Case Studies

  • 13 min average first response
  • 95% client retention
  • 4.98/5 post-ticket satisfaction
  • Cyber Essentials Plus
  • ISO 27001:2022
  • Founded 2018

Service desk figures for September 2026, from 1,854 tickets. Every ticket gets a first response in under 30 minutes; 13 min is the average. Client retention: clients kept year on year, 2025–26.

Real work for real clients: how Indigo Unified Communications supports venues, sports clubs, family entertainment operators, charities, renewable energy and construction businesses across Scotland with IT support, WiFi, connectivity, mobiles and telephony.

Each case study sets out what the client needed, what we did and what changed, in their words where they’ve given us a quote.

If your organisation has a similar challenge, talk to our team. Website enquiries get a reply the same working day.

Talk to our Glasgow team today. Every support ticket gets a first response in under 30 minutes.

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