Frequently Asked Questions

Name: Indigo Unified Communications
Address: Indigo House, 291 Springhill Parkway, Glasgow Business Park, Glasgow, G69 6GA, GB
Telephone: +44 141 442 0202

13 min average first response
95% client retention
4.98/5 post-ticket satisfaction
Cyber Essentials Plus
ISO 27001:2022
Founded 2018

Service desk figures for September 2026, from 1,854 tickets. Every ticket gets a first response in under 30 minutes; 13 min is the average. Client retention: clients kept year on year, 2025–26.

Suggested groups and questions (all already written on their pages):

About Indigo: Where is Indigo based? · Is Indigo accredited? · Do you provide IT support outside Glasgow?
IT support: What is managed IT support? · How much does managed IT support cost? · How fast do you respond? · Can you take over from our current IT provider?
Cyber security: What's the difference between antivirus and EDR? · What is a SOC? · How long does it take to get Cyber Essentials? · Can we get Cyber Essentials help without switching IT provider?
Connectivity and WiFi: What's the difference between broadband and a leased line? · How quickly can you connect a construction site? · Why is our WiFi slow when the internet is fast?
Phones and mobiles: What is the PSTN switch-off? · Can I keep my numbers? · What is plan.com? · Which mobile network is best in Scotland?