Managed IT Support for Charities
Near-Platinum support, priced for charities.
Indigo Unified Communications provides managed IT support to more than 30 charities and third sector organisations across Scotland, including Erskine. Our dedicated Charity package is close to our top Platinum package, adapted for charities and priced at charity rates. We set up Microsoft 365 on the non-profit licences you're entitled to, protect beneficiary and donor data, and support staff and volunteers wherever they work.
What's included in the Charity package
- Helpdesk support with a first response to every ticket in under 30 minutes
- Monitoring and updates for every device, with protection against viruses and ransomware (Kaseya 365)
- INKY email security to block phishing and scam emails, and multi-factor authentication (a second check when people sign in)
- Microsoft 365 management on charity licensing: Business Basic free for up to 300 users, Business Premium at non-profit prices
- Microsoft 365 backup (Datto SaaS Protection)
- Staff and volunteer accounts and devices set up and removed quickly, with Intune for shared or personal devices
- Security awareness training
- Cyber Essentials support, which funders increasingly ask about
- Regular technology reviews, with costs that are easy to budget and report to trustees
Proof
- 30+ charities supported
- Erskine: an IT and telecoms review that removed price rises of up to 1,200%. Read the case study →
- Indigo supports its community through Gifts for Glasgow (an annual toy drive for Spirit Aid), donated equipment for Blameless and front-of-shirt sponsorship of Gartcairn
Free guide
The Complete Guide to Technology for Charities in Scotland
Practical, plain-English chapters on the challenges, cyber security, connectivity, Microsoft 365 and choosing an IT partner, plus a 20-question readiness checklist.
Frequently asked questions
Do you offer discounted IT support for charities?
Yes. Indigo's Charity package is close to our top Platinum package, adapted for charities and priced at charity rates. We also make sure you're using the Microsoft non-profit licences you're entitled to, which often saves more than the support itself.
Can you support our volunteers?
Yes. We set up secure accounts with access only to what each volunteer needs, protect shared or personal devices with Microsoft Intune, and remove access quickly when volunteers leave.
Internal links: Charities hub · Erskine case study · Managed IT support packages · Phone systems for charities