Managed IT Support Packages
Indigo Unified Communications offers four managed IT support packages: Silver, Gold, Platinum and Charity. All include helpdesk support with a first response to every ticket in under 30 minutes, monitoring and updates, protection against viruses and ransomware on every device, email filtering that blocks phishing and scam emails, and backup. Gold adds round-the-clock monitoring of your systems and security awareness training for your staff. Platinum adds longer helpdesk hours, Microsoft 365 Business Premium, a dedicated security team watching your systems 24 hours a day (a security operations centre), an annual audit and Cyber Essentials support. The Charity package includes the same 24/7 security team at charity rates. Packages are priced per user per month.
| Included | Silver | Gold | Platinum | Charity |
|---|---|---|---|---|
| Helpdesk hours | 09:00–17:00 Mon–Fri | 09:00–17:00 Mon–Fri | 08:30–17:30 Mon–Fri | 09:00–17:00 Mon–Fri |
| First response under 30 minutes | ✓ | ✓ | ✓ | ✓ |
| Remote support | ✓ | ✓ | ✓ | ✓ |
| Monitoring, patching and upgrades | ✓ | ✓ | ✓ | ✓ |
| 24/7 monitoring of company systems | — | ✓ | ✓ | ✓ |
| Virus and ransomware protection on every device (Kaseya 365) | ✓ | ✓ | ✓ | ✓ |
| Email filtering that blocks phishing and scam emails (INKY) | ✓ | ✓ | ✓ | ✓ |
| Backups | ✓ | ✓ | ✓ | ✓ |
| Alerts if staff passwords appear in data leaks (dark web monitoring) | — | ✓ | ✓ | ✓ |
| Security awareness training | — | ✓ | ✓ | ✓ |
| Microsoft 365 licence included | — | Business Standard | Business Premium | Any charity licence |
| Dedicated account manager | — | ✓ | ✓ | ✓ |
| 24/7 security team that watches for threats and responds straight away (RocketCyber security operations centre) | — | — | ✓ | ✓ |
| Annual audit | — | — | ✓ | ✓ |
| Cyber Essentials support | Buy separately | Buy separately | ✓ | ✓ |
| Engineer visits included | Chargeable | 2 | 4 | 4 |
| PC builds included | Chargeable | 6 per quarter | Unlimited | Unlimited |
Prices
Silver
from £25
per user per month
Gold
from £35
per user per month
Platinum
from £45
per user per month
Charity
from £27.50
per user per month
Per user per month, excluding VAT. Your exact price depends on your number of users and devices.
Response and fix targets
| Priority | What it means | Response target | Fix target |
|---|---|---|---|
| P1 Critical | Business stopped: a whole site, server or key system down | 30 minutes | 4 hours |
| P2 High | Several people affected, or one person unable to work | 30 minutes | 8 hours |
| P3 Normal | One person affected, with a workaround | 30 minutes | 2 days |
| P4 Low | Requests, changes and questions | 30 minutes | 5 days |
Frequently asked questions
Which package is right for us?
Most growing businesses choose Gold, which adds 24/7 monitoring, security training and a dedicated account manager. Businesses that handle sensitive data, bid for public sector work or need longer helpdesk hours usually choose Platinum, which adds a dedicated security team watching your systems 24/7 and Cyber Essentials support. Registered charities get the Charity package at charity rates.
How much do the packages cost?
Packages are priced per user per month, depending on the package and your number of users and devices. Prices exclude VAT. A free technology assessment gives you a fixed monthly quote before you commit to anything.