The phone network closes on 31 January 2027 (105 days). Is your business ready? Take the 2-minute check → Existing client? Get support

Our Accreditations

Independent proof that we hold ourselves to the standards we help clients reach.

The Indigo office at Glasgow Business Park
  • 13 min average first response
  • 95% client retention
  • 4.98/5 post-ticket satisfaction
  • Cyber Essentials Plus
  • ISO 27001:2022
  • Founded 2018

Service desk figures for September 2026, from 1,854 tickets. Every ticket gets a first response in under 30 minutes; 13 min is the average. Client retention: clients kept year on year, 2025–26.

Indigo Unified Communications holds Cyber Essentials Plus, ISO 27001:2022 for information security and ISO 9001:2015 for quality management, each issued by an independent certification body. We are a Microsoft Solutions Partner for Modern Work, a Kaseya Platinum Partner and a leading plan.com partner in Scotland. We have signed the Armed Forces Covenant and hold its Employer Recognition Scheme Gold award. Certificate details and renewal dates are listed below, so you can check them for tenders and supplier assessments.

Security and quality certifications

Cyber Essentials Plus

The UK government-backed cyber security certification, independently audited. Cyber Essentials Plus confirms that the five core controls (firewalls, secure configuration, user access control, malware protection and software updates) are in place and working, tested by an external assessor.

Cyber Essentials

The self-assessed level of the same scheme, renewed every 12 months.

  • Certifying body: The IASME Consortium Ltd
  • Certificate ID: 934559bb-ede3-407b-a378-56a4cc06305f
  • Scope: whole organisation
  • Certified: 27 February 2026 · Valid until: 27 February 2027
  • Verify on the IASME certificate registry →

ISO 27001:2022: information security

The international standard for managing information security. It covers how Indigo protects client data, controls access, manages risk and responds to incidents, across our own systems and the services we run for clients.

  • Certifying body: Citation ISO Certification Ltd (ASCB accredited)
  • Certificate number: 507342026
  • Scope: the provision of managed services in respect of IT services, business mobiles, hosted telecoms and connectivity solutions
  • Original approval: 13 January 2026 · Valid until: 13 January 2027
  • Verify: www.IRQAO.com, or email ISOcertificates@citation.co.uk

ISO 9001:2015: quality management

The international standard for quality management. It covers how we deliver and continually improve our services, from ticket handling to project delivery.

  • Certifying body: BSI
  • Certificate number: FS 772811
  • Scope: the provision of managed services in respect of IT services, business mobiles, hosted telecoms and connectivity solutions
  • First certified: 10 November 2022 · Current certificate: 10 November 2025 · Valid until: 9 November 2028
  • Verify in the BSI client directory →

Partner status

Microsoft Solutions Partner for Modern Work

Recognises proven skills and customer success in Microsoft 365, Teams and modern workplace services. Indigo has completed more than 100 Microsoft 365 migrations.

plan.com partner

Indigo is a leading plan.com partner in Scotland. plan.com is a UK business mobile network running on O2 and EE, with the my.plan app for managing your company's business mobiles. plan.com published Indigo's story as a partner success story in December 2025. Read it on plan.com →

Kaseya Platinum Partner

Indigo runs its managed IT and security services on Kaseya 365 tools, including Datto RMM, Kaseya 365 Endpoint, RocketCyber, INKY, IT Glue and Autotask.

Armed Forces

Armed Forces Covenant: Employer Recognition Scheme Gold award

Indigo has signed the Armed Forces Covenant, a promise that those who serve or have served, and their families, are treated fairly. We hold the Gold award in the Ministry of Defence's Employer Recognition Scheme, the highest level, given to employers who actively support the Armed Forces community and encourage others to do the same.

Why accreditations matter when choosing an IT provider

Your IT provider has access to your systems, data and users. Independent certification shows that access is controlled, audited and managed to a recognised standard. Many public sector and large-company tenders now ask suppliers, and their IT providers, for Cyber Essentials or ISO 27001. Cyber Essentials support →

Frequently asked questions

Is Indigo Cyber Essentials Plus certified?

Yes. Indigo Unified Communications holds Cyber Essentials Plus (IASME certificate 7afe677b-7954-4abb-961c-f6bcfcd741e9, valid until 6 May 2027), which is independently audited, as well as Cyber Essentials. Both certificates can be checked on the IASME registry using the links on this page. We also help clients achieve Cyber Essentials, as a standalone service or as part of our Platinum package.

Is Indigo ISO 27001 certified?

Yes. Indigo is certified to ISO 27001:2022 by Citation ISO Certification (certificate 507342026), and to ISO 9001:2015 for quality management by BSI (certificate FS 772811). Both cover our managed IT, business mobile, hosted telecoms and connectivity services.

Can you provide certificates for our supplier assessment?

Yes. Contact us and we'll send copies of our current certificates, insurance documents and policies for your supplier assessment or tender.

Talk to our Glasgow team today. Every support ticket gets a first response in under 30 minutes.

Call us Get in touch