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IT Support in Glasgow and Across Scotland

IT support, business mobiles, phones and connectivity from one team in Glasgow and Livingston.

The River Clyde in Glasgow at dusk, with the Armadillo, the Finnieston Crane and the Clyde Arc
13 minaverage first response across 1,854 tickets in September 2026
  • 13 min average first response
  • 95% client retention
  • 4.98/5 post-ticket satisfaction
  • Cyber Essentials Plus
  • ISO 27001:2022
  • Founded 2018

Service desk figures for September 2026, from 1,854 tickets. Every ticket gets a first response in under 30 minutes; 13 min is the average. Client retention: clients kept year on year, 2025–26.

Indigo Unified Communications is a managed IT and telecoms provider based in Glasgow, supporting businesses and charities across Scotland since 2018. We look after IT support, cyber security, Microsoft 365, business mobiles, business broadband and leased lines, and cloud phone systems, so you have one team to call for all of it. We're the official mobile supplier to Celtic FC and a leading plan.com partner in Scotland. We specialise in construction, renewable energy, leisure and entertainment, and charities.

Our experienced engineering team responded to support tickets in an average of 13 minutes in September 2026, and Indigo is certified to Cyber Essentials Plus and ISO 27001.

Security is built into every package. Each device is protected against viruses and ransomware, email filtering blocks phishing and scam emails, and multi-factor authentication adds a second check when people sign in. On our Platinum and Charity packages, a dedicated security team also watches your systems 24 hours a day, 7 days a week, and investigates anything suspicious straight away, including overnight and at weekends.

We support businesses in Glasgow, Edinburgh, the Central Belt and remote sites across Scotland. Areas we cover →

Indigo in numbers

  • 2018 founded
  • 50+ built environment clients
  • 2,000+ endpoints managed
  • 95% client retention (clients kept year on year, 2025–26)
  • 13 min average first response (September 2026)
  • 4.98/5 satisfaction, from post-ticket surveys across 1,854 tickets in September 2026

Service desk, September 2026: 1,854 tickets handled, 65% resolved within 2 hours, 13-minute average first response.

IT, connectivity and communications from one Glasgow team

Construction projects, renewable energy sites, leisure venues and charities all rely on the same things: systems that work, people who can reach each other, and data that's protected. When one of those fails, projects slip and teams lose time.

Indigo looks after all of it from our offices at Glasgow Business Park and Livingston. We monitor your systems, fix problems before they reach your people, and give you one team to call for IT support, internet, phones and mobiles. We've supported organisations across Scotland since 2018, and 95% of our clients stay with us.

Six services. One team to call.

Managed IT support

A proactive helpdesk, with remote and on-site support from our experienced engineering team across three support lines. We monitor your devices and keep them updated, protect them against viruses and ransomware, and manage your Microsoft 365. Managed IT support →

Business mobiles

We're the official mobile supplier to Celtic FC and a leading plan.com partner in Scotland. We give independent advice across EE, O2 and Vodafone, supply rugged handsets for site teams and manage devices through Microsoft Intune. Business mobiles →

Cyber security

Preparation for Cyber Essentials, protection against viruses and ransomware on every device (endpoint detection and response), email filtering and security awareness training. On our Platinum and Charity packages, a dedicated security team also watches your systems 24/7 (a security operations centre). Cyber security →

Business connectivity

Full-fibre broadband, leased lines, SD-WAN (secure, managed connections between sites) and 4G/5G backup that takes over if the main line fails, for offices, site cabins and remote locations. Business connectivity →

Hosted telephony and unified communications

Cloud phone systems on 8x8, 3CX or Microsoft Teams Phone, bringing calls, video, messaging and contact centre features together. Hosted telephony →

Business WiFi

We survey, design and manage WiFi for offices, venues and sites, with separate networks for staff, guests, payments and CCTV. Our work includes stadium WiFi at Falkirk FC and venue WiFi at SWG3. Business WiFi →

Business mobiles, managed from Glasgow

Business mobiles are one of our core services, not an add-on. Our mobile team, led by Sales Director Nicola Armstrong, supplies and manages business mobile contracts on EE, O2 and Vodafone, choosing the network by checking coverage where your people actually work.

  • Official mobile supplier to Celtic FC: since March 2022. We switched the club's staff mobiles over from their previous supplier in two days.
  • A leading plan.com partner in Scotland: 98% customer retention on our plan.com services (plan.com, December 2025).
  • About 20% off your mobile costs: every spend cap set at zero and desk-based account management typically save about 20% over the life of the contract.
  • Rugged phones for site teams: a large range of rugged phones and tablets, all managed through Microsoft Intune so a lost phone can be locked or wiped.

Kilmac, a Dundee civil engineering contractor with more than 180 staff, moved its 155+ connections onto a plan.com shared data plan with us, so data overage charges no longer appear without warning. Read the Kilmac case study →

Who we work with

Indigo van at a construction site

IT for construction companies

IT support for main contractors, housebuilders and specialist subcontractors, including connectivity for site cabins. We support more than 15 construction businesses across Scotland.

Construction IT →

What our clients say

Since moving to Indigo, Kenny and the team have provided us with a new level of support, comfort, and confidence in our 'round the clock' reliance on IT and connectivity.

Bob JahavariOperations Director, SWG3Read the case study →

Through the project from initiation into delivery and support, Indigo have provided an excellent quality of service with clear communication.

Jamie SwinneyManaging Director, Falkirk Football ClubRead the case study →

This review has been transformative. Not only did we uncover significant savings, but we now have full visibility over our IT and telecoms estate.

Eddie FoyDigital Change Consultant, ErskineRead the case study →

More than IT support. Your strategic technology partner.

We don't just fix problems. Before recommending anything, we learn how your organisation works. We review your technology with you regularly, plan upgrades before hardware fails, and keep your security up to date as threats change.

That's why our clients stay: we answer quickly, explain things in plain English, and give advice based on what your business needs, not on what we'd like to sell.

Free guide: Technology for Construction Companies in Scotland

Our Complete Guide covers site connectivity, cyber security, Cyber Essentials for tenders, Microsoft 365 and choosing an IT partner. It's written for directors and managers of construction firms with 15 to 100 staff. Read the guide →

Frequently asked questions

Where is Indigo based?

Indigo Unified Communications is based at Indigo House, 291 Springhill Parkway, Glasgow Business Park (G69 6GA), with a second office at 4 Royston Road, Livingston (EH54 8AH). We support businesses across Glasgow, Edinburgh, the Central Belt and the rest of Scotland, with remote support for every client and on-site engineers when a visit is needed.

What types of business does Indigo support?

We support small and medium-sized organisations across Scotland, typically with 10 to 500 staff. Our main sectors are construction, renewable energy, leisure and entertainment, and charities. Clients include construction firms and renewable energy businesses, leisure clients such as SWG3, Falkirk Football Club and Wonderworld Group, Celtic Football Club (we've been its official mobile supplier since 2022), and charities such as Erskine. We also support professional services and other office-based businesses.

How quickly does Indigo respond to support requests?

Every support ticket gets a first response in under 30 minutes. In September 2026, our service desk handled 1,854 tickets with an average first response of 13 minutes and resolved 65% within two hours. Response times are set out in each client's service level agreement.

Is Indigo accredited?

Yes. Indigo holds Cyber Essentials and Cyber Essentials Plus, ISO 9001:2015 for quality management and ISO 27001:2022 for information security. We're also a Microsoft Solutions Partner and a Kaseya Platinum Partner, a signatory of the Armed Forces Covenant and a Defence Employer Recognition Scheme Gold award holder.

Does Indigo supply business mobiles?

Yes. Indigo Unified Communications supplies business mobile contracts on EE, O2 and Vodafone and is a leading plan.com partner in Scotland. We've been the official mobile supplier to Celtic Football Club since March 2022. Our mobile team, led by Sales Director Nicola Armstrong, typically saves businesses about 20% on their current mobile costs over the life of the contract. Get a free mobile bill review →

Can Indigo provide IT, internet, phones and mobiles together?

Yes. Indigo provides managed IT support, cyber security, business broadband and leased lines, cloud telephony (8x8, 3CX and Microsoft Teams Phone) and business mobiles (EE, O2 and Vodafone). One team handles all of them, so there's one number to call and no finger-pointing between suppliers.

Book a free technology assessment

One of our consultants will review your IT, security, connectivity and communications, then give you a short list of practical recommendations. There's no obligation.

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