SWG3: round-the-clock IT and connectivity for a Glasgow venue
| Client | Sector | Location | Services | Client since |
|---|---|---|---|---|
| SWG3 | Leisure: music, arts and events venue | Glasgow | Managed IT support, connectivity, venue WiFi, hosted telephony | 2023 |
SWG3 is one of Glasgow's best-known music, arts and events venues, and it relies on its IT and connectivity around the clock. Since 2023, Indigo has provided SWG3's IT support, connectivity, WiFi and hosted telephony. Operations Director Bob Jahavari says Indigo has brought "a new level of support, comfort, and confidence".
The brief
A busy events venue can't wait for IT problems to be fixed. Ticketing, bars, box office, production and the office all depend on systems and connectivity that work late into the night. SWG3 moved to Indigo in 2023 after problems with its previous supplier, which had been slow to respond and left the team unhappy with the service. SWG3 wanted a provider that could match that level of reliance.
What we did
- Managed IT support for SWG3's staff and systems
- Connectivity to support events, box office and back-office operations
- Venue WiFi, with separate networks for guests, staff and payment systems so busy nights don't affect the tills
- Hosted telephony for bookings, enquiries and the team
Results
- A new level of support and confidence in round-the-clock IT and connectivity, in the client's own words
- IT, connectivity, WiFi and phones from one provider since 2023
"Since moving to Indigo, Kenny and the team have provided us with a new level of support, comfort, and confidence in our 'round the clock' reliance on IT and connectivity." Bob Jahavari, Operations Director, SWG3
Services used: Managed IT support · Venue WiFi and connectivity · Business WiFi · Hosted telephony