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Nicola Armstrong

Sales Director, Indigo Unified Communications

A member of the Indigo team at work in Glasgow
  • 13 min average first response
  • 95% client retention
  • 4.98/5 post-ticket satisfaction
  • Cyber Essentials Plus
  • ISO 27001:2022
  • Founded 2018

Service desk figures for September 2026, from 1,854 tickets. Every ticket gets a first response in under 30 minutes; 13 min is the average. Client retention: clients kept year on year, 2025–26.

[Photo: professional headshot]

Nicola Armstrong is Sales Director at Indigo Unified Communications in Glasgow, and has been with the business since it began. She leads Indigo's business mobile and communications sales, including Indigo's partnership with plan.com, and helps organisations across Scotland choose the right network based on coverage where their people actually work. Nicola writes Indigo's guides and articles on business mobiles.

About Nicola

Nicola focuses on helping businesses control mobile usage and spend at the level of each user. She was featured in plan.com's success story about Indigo (December 2025):

"my.plan allows us to manage what users are able to do or not do, which is a massive benefit for businesses."

Read the plan.com success story →

Nicola has been with Indigo since the business began, and has built its business mobile and communications sales from the start.

Areas of expertise

  • Business mobile contracts and network choice
  • Rugged devices for construction and field teams
  • Mobile cost reviews and contract management
  • plan.com and the my.plan app (Indigo is a leading plan.com partner in Scotland)
  • Club and venue mobiles: Indigo has been official mobile supplier to Celtic FC since 2022

Articles by Nicola

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