How do you set up plan.com APN settings on an Android phone?

When do you need to do this?

Almost never. When you put a plan.com SIM in an Android phone, the network sends the settings to the phone automatically. You only need to add them yourself if mobile data doesn't work, or picture messages won't send, after you've restarted the phone and checked that mobile data is switched on.

The menu names below are from Samsung phones. Other Android phones use slightly different wording, but the settings you enter are the same.

How to set up mobile data (Internet APN)

1. Open Settings and select Connections, then Mobile networks.
2. Select Access Point Names.
3. Select the menu button, then Reset to default, and confirm. This clears any old settings.
4. Select Add and enter the settings in the table below.
5. Select the menu button, then Save.
6. Back in Access Point Names, select Internet so it's the one in use.

How to set up picture messages (MMS APN)

1. In Access Point Names, select Add.
2. Enter the settings in the table below.
3. Select the menu button, then Save, and select MMS.

Still not working?

Restart the phone after saving, and check that Mobile data is switched on and that the phone isn't in flight mode. If data still doesn't work, check the settings for typing errors: the APN and username are case-sensitive on some phones.

How Indigo does this. Our mobile team sets up and manages plan.com lines for businesses across Scotland, and every line has zero spend caps and desk-based account management. Existing clients can email support@indigocomms.co.uk or call 0141 442 0202 and we'll talk you through it. Business mobiles →