Wonderworld Group: IT, WiFi and connectivity across 10 family entertainment sites
| Client | Sector | Location | Services |
|---|---|---|---|
| Wonderworld Group | Leisure: family entertainment and soft play | Head office plus 10 sites: East Kilbride (3), Falkirk (2), Edinburgh (2), Perth, Kirkcaldy and Southampton | Managed IT support, connectivity, WiFi, phones and mobiles |
Wonderworld Group runs 10 family entertainment and soft play sites under the Wonderworld, Air Thrill and Electric Thrill brands, in East Kilbride, Falkirk, Edinburgh, Perth, Kirkcaldy and Southampton. Each site has tills, bookings, guest WiFi and back-office systems to keep running during busy weekends and school holidays. Indigo provides managed IT support, connectivity, WiFi and phones for the head office and all 10 sites, managed centrally, so every site gets the same setup and problems can be fixed remotely.
The brief
For a multi-site leisure operator, every site needs to work the same way: tills and card payments that don't drop, WiFi for families, phones for bookings, and systems that head office can manage centrally. Wonderworld chose Indigo to bring all of this under one banner: IT support, connectivity, WiFi, phones and mobiles from one provider, for head office and every site, with one standard and one number to call.
What we did
- Managed IT support for every site and head office
- Connectivity at each of the 10 sites, with failover where needed
- Ubiquiti UniFi WiFi, managed from one central controller, with guest and payment networks kept separate
- Phones and mobiles for bookings, site managers and head office
Results
- Head office and all 10 sites on one standard setup, managed centrally
- Problems monitored and often fixed remotely, without waiting for an engineer visit
- One provider and one number for IT, WiFi, connectivity and phones
- New sites planned with Indigo from the start of each project, and existing soft play venues that Wonderworld takes over typically brought onto the standard setup within 2–3 weeks
Services used: Venue WiFi and connectivity · Managed IT support · Hosted telephony · Business mobiles