Meet the Team

13 min average first response
95% client retention
4.98/5 post-ticket satisfaction
Cyber Essentials Plus
ISO 27001:2022
Founded 2018

Service desk figures for September 2026, from 1,854 tickets. Every ticket gets a first response in under 30 minutes; 13 min is the average. Client retention: clients kept year on year, 2025–26.

Indigo Unified Communications is led by Managing Director Craig Armstrong, with a leadership team covering sales, customer experience, operations, finance and the helpdesk. Together with our experienced engineering team and 3 consultants, the team supports businesses across Scotland from Glasgow and Livingston.

Craig Armstrong

Managing Director

Leads Indigo and its long-term strategy. LinkedIn

Kenny Stevenson

Operations Director

Joined as a helpdesk engineer. Now leads operations and the service desk, and writes on IT support, connectivity, cyber security and telephony. Author page →

Nicola Armstrong

Sales Director

With Indigo since it began. Leads sales and Indigo's plan.com partnership, and writes on business mobiles. Author page →

Susanne Stevenson

Customer Experience Director

Makes sure every client gets a consistent, high-quality experience, from onboarding to reviews. LinkedIn

Ross Mackay

Financial Controller

Manages Indigo's finances, billing and contracts. LinkedIn

Josh Stuart

Helpdesk Manager

Runs the day-to-day helpdesk, where every ticket gets a first response in under 30 minutes. LinkedIn

Join us

We support Modern Apprenticeships and promote from within. Interested in working with us? Email jobs@indigocomms.co.uk with your CV and the kind of role you're looking for.